Feature Requests

I'd like to be able to create a new User Account, using the existing Role options, but limit the access to only see/work within specific Event Buckets. We have multiple active Event Buckets, and have a partner working with us on just one of them. I can't give them access to all the Event Buckets in our account (privacy concerns for all our data, order/people information, etc), so am unable to let them in to help manage the back end.

The FilmFreeway sync is great. It does appear limited to the current active season on FilmFreeway which limits any historical access. In general this seems fine. I am however interested in creating historic Event Buckets to backfill an archive of Selected Films. By allowing an option to Sync by tracking number this would allow pulling in Selections from specific "seasons". The tracking_number is a prefix number applied to all submission in that season and passed as a string can be used: Searches all seasons for this festival and returns all submissions with the tracking number. All other params ignored if this is included. https://filmfreeway.com/api-docs/index.html

Under Global Exports, I'd like to use the "all orders" options to gain a full overview of all orders in order to create daily sales reports for our patner cinemas. As it stands, the "all orders" export unfortunately lack the following fields: Date of event Discount used (if applicable) Percentage of said discount, OR discounted amount

A total number by pass type that were scanned per event. This will help us better analyze attendance percentages per pass type to better structure them in future.

Under "Fee and tax settings," we'd love the option to set the "Virtual ticket unlock customer fee" as either a flat dollar amount or a percentage of the ticket price. Because this fee applies across all of our virtual events in an event bucket and different virtual events have different ticket prices, a single fixed amount can feel too steep for lower-priced screenings or too low for higher-priced ones. Adding a percentage option would let customer-facing fees scale fairly across every virtual event. We've attached a visual example of what this setup could look like in practice.

We'd love the ability to set automated sales start and end times on individual virtual screening ticket buckets. Right now, buckets stay on sale indefinitely unless we manually uncheck "Public for online customer orders". We can't use the global "Availability window" to stop sales after a livestream ends, because closing that window also blocks existing ticket holders from watching the replay. A schedule on the ticket bucket itself would let us automatically cut off sales after a livestream while keeping the replay open, and it'd also let us automate timed drops or early-bird tiers. We've attached a visual example of how a sales schedule could look inside a ticket bucket.

We'd love the ability to toggle "Require customer mailing address" on a specific ticket bucket rather than across every ticket purchase. Right now, if we sell a merch bundle alongside a regular streaming ticket, every buyer gets asked for a shipping address at checkout regardless of which ticket they pick. Asking streaming-only viewers for a physical address confuses customers and adds checkout friction that can lead to abandoned carts. Moving this setting to the ticket bucket level would let us collect shipping info for merch bundles while keeping checkout fast for standard viewers. We've attached a visual example of how a simple checkout checkbox could look inside a ticket bucket.

When someone uses their pass to order a ticket to an event with reserved seating and selects their seat(s) in the seatmap, the price next to each seat shows the full price from the ticket bucket, not the reduced price from the pass benefit, despite it showing correctly when the user proceeds to the checkout screen afterwards.

With multiple people able to make changes to the system, and multiple people with full access to the system, an audit log of system access, edits, etc is a critical element for any fiscal responsibility and accountability. Surprised that such a basic audit trail does not exist!