Feature Requests

We've had multiple instances where Eventive's help chat can't help a customer, so they add in someone from our organisation — but we have a lot of people, and they've sometimes added someone inappropriate. It would be good if there was a way we could flag people they should contact if they need to include us in the chat.

(Submitted on behalf of an organizer) It would be useful to see the ingest credits remaining from the admin dashboard side without having to go through all the invoices to reconstruct usage. Viewing the films on the dashboard is not totally accurate in instances where the filmmaker requested they delete the content and then no longer shows as a VOD asset.

A place in the dashboard where we can view the invoice/payment history between our festival and Eventive (not customer sales).

Adding a tab or link where I can access all receipts for a year, so I can make sure I have captured all charges (especially new EVF fees that are not listed in Analytics). I have been downloading the emails but a Billing tab would be very helpful. Your Sales Analytics are great and adding a comprehensive Billing History tab would make life much easier!

I'd like to see a role where someone has all-access to editing all content-related data and logistics, but has no access to financial reports or orders.

It would be logical to be allowed to attach / link different bank accounts to different events. many Organizations and companies have many events under their one organization and those events often are ran under completely separate Budgets and Accounts. It would only be logical to allow the option to have separate bank accounts to be assigned to each event or one to all or several to one and some to another.

The forum and chat is helpful, but sometimes responses can take hours. Even if it increased the cost of a subscription or was a higher tiered offering, this would be incredibly valuable to those trying to understand the intricacies and nuances of the platform while developing the Virtual Festival Experience. In addition, having someone accessible in the moment during the festival, we feel, is a crucial component to troubleshooting and developing trust in the platform and offering a seemless experience for our patrons. Hope to see this feature soon. Many thanks and cheers.

Would love to be able to see what other festivals are live and currently using Eventive to draw inspiration for designing our own page. Seeing past festivals is okay, but some functionality is gone. Seeing an other active event can help understand certain elements

Establish a protocol for Eventive messages on Intercom so that urgent requests get immediate assistance. These would include revenue and/or screening impacting issues.

Visible, but not editable For both Virtual screenings & Physical events