Turn off save card details
J
Jen Hall
Remove the ability to save card details - lots of complaints about people not realising they have saved cards on file and accidentally purchasing tickets with the wrong cards etc. Should prompt - do you want to pay using your saved card rather than automatically using it!
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D
Deirdre O'Reilly
Agree - we have had some complaints from audiences about this too.
Kimberley Busato
Merged in a post:
allow patrons to opt out of saved payment methods
Harrison Bender
When placing an order for someone, the payment used automatically saves on their account. There is not an opt-in/out checkbox for this. There should be an option for customers to have their payment info saved to their accounts before the system automatically does this.
C
Christina Turner
Any Updates?
A
Amber Balloi
100% agree, this is one of the top customer service issues I encounter when using Eventive at various festivals. Beyond the time it takes to resolve each of these situations, 1) the lack of consent around storing the credit card data is atypical and problematic, and 2) we lose money on processing fees every time this happens because we need to refund the accidental transactions.
A
Annie Brown
Agreed, we have run into some issues with expired information and folks wanting to use different cards for different transactions. Feels like people should have to opt in to save their data... and I'd prefer not having anything saved, honestly.
D
Dan Moore
We have also had several very upset customers due to this.
A
Anna Stopford
I agree - this is a very frequent complaint for us and it takes a lot of work to explain why we have this information in the first place and to reassure them that we cannot access their bank details. We have been threatened with breach of GDPR multiple times by customers.
Z
Zahra Ghoncheh
I also have been getting this a lot as well. Had a customer get mad at me last year because it automatically saved her card information.
K
Katherine Penhale
Agreed, we get this a lot. Even if it wasn't totally removed, but like mentioned, had a very clear prompt function before transaction goes through, that would b stellar.
R
Registration
Totally agree, many of our complaints are related to this too. Most sites do not save credit card info without consent, or use it as a future payment method without making that explicitly clear.
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