Separate Stripe Fees from Eventive Fees for individual transactions
D
Dorothy Xiao
As of right now, there is no report that shows me how much of an individual transaction goes to a Stripe Fee, and how much of the fee goes into the Eventive Fee. These fees are currently lumped together as just an Eventive fee. Our accounting department would like to see this breakdown. I was able to see the breakdown of Stripe vs Eventive when I logged into my Stripe account, but this is no longer the case. Please add these number breakdowns to the Eventive transactions.
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Erne Murphy
Merged in a post:
Custom Credit Card Settlement Period
A
Annie Brown
To simplify post-festival financial settlement, we would love to adjust our Eventive to Stripe settlement period to align with our Stripe to us settlement period. Or, if that is not possible, do a monthly settlement of all fees. (Bonus: We would LOVE if we could see a column for Stripe fees and a column for Eventive fees broken out.)
Erne Murphy
Merged in a post:
Individual Order with Itemized Fee Breakdown
Erne Murphy
"I'd like to have the ability expand the details of each order. I have been asked for this several times with regard to the fees structure breakout within orders. I also find it challenging to translate orders of multiple items, so staff and customers are able to see the details of what was paid for each item + fees + total - a detailed receipt of transaction."
(from Natasha Hoover, SeriesFest)
Erne Murphy
Merged in a post:
Invoices / structure for fees
P
Paul Ratner
having the fees automatically subtracted from what is being charged from the customer makes it hard to figure out afterwards how much was actually taken away in fees and how to report it -- currently Eventive sends only the reconciled invoice on remaining fees (and not on the total fees). It would be great if the fees were invoiced separately and perhaps the nature of how they are charged should be reconsidered - money could be held in some kind of escrow until the end of the fest then fees subtracted upon proper invoicing? or at the very least, each fee charge should be reflected on invoices. We need to be able to account for the fees for our grants and right now that's very hard to accomplish.