Prepopulate passes with films
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Robyn Statman
We'd like to give an all access pass that includes all films as opposed to the customer having to add their films to their pass.
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Christina Turner
Any Updates on this inquiry? This would be a great option for our patrons and support staff.
Kimberley Busato
Merged in a post:
Automatic pre-order movies
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Adrian O'Connor
It has been hard to get subscribers to pre-order their movies and then they cannot understand why they are not getting the reminder emails. We would like the purchase of a pass to automatically pre-order all the movies (obviously only works when the subscriber is entitled to ALL of the movies available)
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Adrian O'Connor
Thanks Charles, I’ll look into that solution
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Adrian O'Connor
Hi Charles, thanks for the response. I’ll look into that. If I understand you correctly they would only have to order pre-order once for all the movies. But it would still be a separate process from ordering the pass. Is that right?
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Charles Judson
Adrian O'Connor: Yes, correct on both accounts. It would be one step for the pass, and a second step for ordering. That offers flexibility for some that want to load up, and others who want to order as they go.
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Charles Judson
Hi Adrian! Have you taken a look at using Companion Tickets? You can create a master screening that has all of the screenings attached. When purchased, they'll get all of the events, one email listing them all, and they'll receive a reminder email for each screening individually.
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Adrian O'Connor
Charles Judson: btw, can we create that Companion screening when the event is in prog, or does it have to be before launch
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Charles Judson
Adrian O'Connor: Yep! You can create that anytime. What some have done is to use it multiple ways. So not only the ability to add all the tickets, but also options to only choose ones that are part of certain theme/section, etc.
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Charles Judson
Following up on this post, with the addition of multiple companion tickets, you can populate a pass with several events at once. This can be done in the Box Office using Passholder Reservations. Select the event and event bucket with the events. In addition, you can create special events and virtual screening pages that will allow users to populate their pass with several events at once. This is a great option for creating speciality tracks, such as a ticket bucket that includes all of the Documentary Films, or one that includes all the VIP events, and a Sponsor or Filmmaker can click just once to register them all at once.
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Caius Tenche
Charles Judson: Can we get a "how to" for this. I tried to figure it out based on your note but need some assistance to put it all together.
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Eventive Charles
Caius Tenche: Yes! I can definitely record a walk through for this.
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Chris Lyon (Film Prize)
Eventive Charles: Did this video ever get made?
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Hillary Wenk
Agree with everyone. We have a 6 film festival where you can buy a six film pass, the films should be automatically added. People don't realize they have to go in and add the films. We had some issues with a screening that limited views, because people who bought passes, didn't reserve. We have added verbiage to our pass receipt and website about the additional step to add the films.
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Janet Fairbanks
yes, we've had lots of complaints about this process.
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Janice Bailey
This is a great idea as an option. In some cases, we would want the flexibility of not adding to capacity if passholder chooses not to watch a particular film.
Erne Murphy
Merged in a post:
Prepopulate passes
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Robyn Statman
Please create a way to easily pre-populate passes with films so that our patrons don't have to do it for themselves. In our live festival, they just get a physical pass they wear around their necks and that gives them all access. We want to offer the same level of ease to them with our virtual festival. Them having to go through 5 clicks each film to add it to their pass is not a user friendly experience. Thanks!
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