Pass Calculated fees for Virtual Screenings on to Customer
K
Kimberley Busato
Our audience generally sees flat fees as arbitrary and punitive. We'd like to pass only the Eventive, Stripe and CineSend fees onto the customer and retain the advertised ticket price before fees from which we would then remit our taxes and calculate our distributor split.
Correct me if I'm wrong, but under the current model (lets use a $10 CDN ticket as the example) and add $1.49 for Eventive and Stripe and $1.29 for CineSend, Eventive then applies and deducts fees from $12.78 (for a total of deducted fees of $2.92) leaving the festival with only $9.86 before taxes and splits.
It's a small difference, but multiplied across the entire festival it adds up. Also, in this model I'm using a single ticket price, but if we have a more expensive ticket and there is a flat fee set by a more common & lower ticket price, we're going to be losing more when the Eventive & Stripe fees are deducted.
Sorry about the nickel and diming, but it's that kind of year.
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E
Ellen Gitelman
Yes, this is absolutely, otherwise it makes it difficult to make projections for income and expenses. Since this was my first festival, the fees after the festival was over came as a bit of a shock.
P
Pamela Quan
It's confusing that the fees transferred to the customer are handled differently for virtual screening tickets than for passes. Further, the field to add all customer facing fees for virtual tickets is labeled " Add a fee for virtual unlocks," and it doesn't leave room to address Stripe fees or transaction fees. What exactly does the customer see as a description for the charge? Can I suggest adding a box for passing credit card processing and transaction fees to the customer facing fees? In reality, our festival would rather pay the unlock fee and have the customer pay the transaction fees.
J
Jacqui Ham
Iris odd not to be able to just pass it on like the passes
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Judy Levine
This is extremely important. Why isn't there an option to pass virtual screening transaction fees along as calculated, just as happens for passes? The logic for why festivals must absorb the transaction fees - or estimate the fees across a variety of ticket prices and thereby bear the risk burden - totally escapes me. Why does the logic formula used for passes & physical events not apply to online ticket purchases for virtual events?
B
Brian Alter
They should at least change the naming conventions. There are "transaction fees" separated in the list of orders. But the "virtual fee" you can add to all transactions should be called something different and broken into a column if you are including it.
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Caius Tenche
This is so important. The option to absorb or pass the fee onto for physical events exists and it should exist for virtual screenings as well so that organizers can choose if they want to pass or absorb.