We should be able to delete a pass, even if it's already been used on tickets.

My customer had an annual membership/pass. Then they were gifted 1 year of free membership. Their existing membership automatically renewed, taking payment, and now he has two identical memberships. He had used the membership during the year he paid for, and now he has not yet used it for this new paid season. However, I am not allowed to refund this new season of membership for him because he had used it during his paid year.. for events that cannot be attended anymore!

I shouldn't have to delete his customer history just to give him a refund.

This issue was brought up in in this Feature Request forum in 2021, with 6 people agreeing to the issue, and now we are still struggling with it in 2026. Moreover, the box office employee using Eventive should have the liberty to deem whether or not something can be refunded like this. There will always ben unique scenarios that need special attention; our access to Eventive tools shouldn't limit us from providing human customer support.