Allow multiple passes to reserve tickets in a single transaction
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Judy Levine
If an account has multiple passes for an event, allow the account to order multiple tickets in a single checkout transaction using those passes. For passes that are on a per person basis, a single account may have two or more passes (e.g., a couple or family attending together). The current limitation of one film/one pass per transaction creates situations where a guest must reserve tickets separately using each pass. An added complication arises when reserved seating is involved since the guest cannot simply select multiple seats and have the rules for the passes on the account apply. Further, with dynamic social distancing, blocked seats end up being placed between members of the same party – extremely inefficient for the organizer. Think of the order as a shopping cart and the pass rules create a discount that is then applied - if multiple passes relate to the items in the cart then multiple discounts get applied.
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Kimberley Busato
Merged in a post:
Multiple passes wanting to sit together with assigned seating
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Box Office Manager
Our festival is implementing assigned seating and social distancing for our films. Is there a way for several passholders to purchase seats together? If they were to do so in separate transactions, the seats will be unavailable due to social distancing rules.
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Registration
We would also love to see this type of feature enabled. One way could be to allow a "save a seat" feature where the passholder can select their own seat as well as place a hold on additional seats for a limited time, then have an email go out to their friends prompting them to purchase the seats on hold
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Ana Dishlieska Mitova
The way we did it was suggesting people to use the 'credits' from one pass to do this. But, of course, being able to choose everyone using one 'credit' from their own pass in a single purchase would be great if Eventive allows for this possibility.
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Charles Judson
Hi Judy, we're actively working on this now. We don't have an ETA on it. Adding more booking options for Dual and Household memberships is very high on our list.
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Judy Levine
Charles Judson: Thanks Charles! I know you were on it, but though I would add it to the feature request so others would see updates. When you say memberships, does that cover passes as well?
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Charles Judson
Judy Levine: Yes, that include passes as well.