This update applies to the Eventive Scanner App and dedicated Eventive Scanner hardware.
When using the scanner to issue instant tickets by scanning a pass QR code, the intended behavior is that if any pass-restricted ticket buckets exist, the instant ticket scan will automatically pull from the designated ticket bucket.
An issue with a previous scanner app update had caused instant ticket scans to default to the first ticket bucket in the event list, requiring a workaround of re-ordering ticket buckets while we addressed the issue.
It's our pleasure to let you know that this feature has now been fixed. The Eventive Scanner App and Eventive Hardware scanners draw tickets properly from pass-restricted ticket buckets, regardless of the order of the ticket bucket list in each event.
This fix supports the use of multiple pass restricted ticket buckets, so that you can separately control allocations for different pass types as needed.
This fix is live and no update to the Eventive Scanner app is required.
For more information on Instant Tickets and Pass Restricted Ticket Buckets, see the following Resources in the Eventive Help Center: